Healthcare may have moved much ahead in terms of adoption of latest technology, but consumers still put their faith in a human interaction, and not in an AI-generated advice. A recent poll conducted in America showed only 20% people trusting Artificial Intelligence, while 32% trusted a phone call, 30% face to face and 25% online.
This is a telling data point considering how investment and intellect is being put in designing Artificial Intelligence that can make healthcare more technologically advanced. However, industry experts see merit in building the human connection to build on to the overall consumer experience. This is to be thought over that, technology can be leveraged to greatly improve the consumer experience after all.