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Mental health: lessons learned in 2020 for 2021 and forward

6 Lessons Learned in 2020 and 2021

  1. Remote work works

So many have learned because of being forced to work remotely. Feedzai became a fully remote company, albeit temporarily, with less than 24 hour’s notice. Throughout this year, we learned that remote work takes effort, but it doesn’t mean the end of the collaboration. In fact, far from it. By listening to our employees, having the right tech stack, adapting, and iterating, we’ve actually increased productivity and strengthened our culture.

  1. Value what you have

Many people have learned to cherish those around them from family and close friends to co-workers, healthcare professionals, and essential workers at the grocery stores and improvement in their mental health. The terrible uncertainty caused by the pandemic made people certain of one thing – we need to cherish the people in our lives.

  1. Good mental health is a priority

After months of lockdown and isolation, the ability to remain calm and positive is proving to be essential to surviving the pandemic  An overwhelming number of respondents stressed the importance of positivity and patience.  At Feedzai, we understood early on that this was important. We’ve stressed how important it is to ask for help, and we increased the number of free therapy sessions through our Employee Assistance Program (EAP). Additionally, we added a monthly floating holiday for every employee, a “COVID day” if you will. We also offered mindfulness training. 

  1. We need each other

We received a beautiful and sometimes heartbreaking outpouring of this simple realization. As one person replied, “human contact is not optional.” Others spoke of learning to put the community above themselves. At Feedzai, we scheduled numerous online games and “happy hours,” developed chat channels for the sole purpose of helping people feel connected, and allowed our employees to use their professional zoom accounts for their personal lives. 

  1. Struggle leads to growth

As difficult as this year has been, it has also led to personal growth. For some, this led to new, fun skills and hobbies like making beer out of grapes. For others, this year provided a time for personal reflection to realize areas that needed improvement, how to be patient and discover new things about yourself, or how to learn to stand up for yourself. In this way, we’ve become like the butterfly whose struggle to break through the chrysalis is what makes its wings strong enough to fly. 

  1. The importance of resilience

Psychologists define resilience as the ability to adapt to stress and trauma. Resilience allows us to bounce back from difficult situations and often to do so after experiencing personal growth. We received many answers from people who understand and appreciate the power of resilience. You can build resilience by prioritizing positive relationships, taking care of your mental health, and finding a purpose.

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