What is a patient-centric healthcare approach?

Proper patient-centric healthcare is a practice of healthcare that centralizes patients’ wants, needs, preferences, and quality health. It is believed to be a system that creates partnerships between health practitioners, doctors, healthcare organizations, help groups and states that will deliver and support ideas, activities, programs, and triage that will mostly benefit the health of patients. Such patient-centric healthcare can be achieved through skilled healthcare talent.

In reality, there is a huge shortage of healthcare talent that is needed to lead patient-centric healthcare. Lesser number of the skilled workforce entering the field can lead to negative patient experiences and a decrease in quality care. The challenge for healthcare recruiters to find a steady flow of talent and build pipelines to meet the need for these skilled professionals. The strain continues to increase as the gap between open healthcare positions and skilled candidates continue to expand. 90% of hospital executives say that healthcare talent shortage is at the top of the list of healthcare challenges.

Different ways to achieve skilled healthcare talent

  • Using technology to recruit and track healthcare talent.
  • Creating job descriptions that sell.
  • Utilizing the talent network.
  • Increasing diverse workforce.
  • AI-enabled system for administrative tasks.
  • Focus on value-based care.
  • Collaborating with the marketing and communications team to maximize hiring efforts.

These are some of the ways in which one level-up their recruiting game, and build pipelines of skilled healthcare talent to engage patient-centric care. 

What are the benefits of a patient-centric approach with a base of skilled healthcare talent?

  • Improved interaction with all stakeholders (patients, suppliers, and others), resulting in lower operating costs.
  • Skilled healthcare professionals will provide patients with knowledge and awareness of their own preferences in terms of health, safety, and education, leading to better treatment and reduced disease rates. Such improved awareness will also contribute to better treatment after discharge, decreased readmissions, visits to hospitals and secondary consultations.
  • Improved competitive advantage as more hospitals now competes for patients based on both cost and quality of treatment.
  • Better quality of life for patients contributes to higher patient satisfaction as well as doctor satisfaction.

Healthcare recruiters need to identify applicants with good communication skills, and experience to incorporate various data sources as patients are assessed. Candidates will need to be confident using video, email and mobile device technologies as their primary means of contact with patients.